OptimallyContact
Optimally is made by one person. There’s no ticket queue and no support bot — your email goes straight to me.
Who you’re writing to
Nathaniel Fiskå — sole trader, based in Norway. I build Optimally, write the scoring rules, and answer the email.
What to write about
Something in the app is broken
Include your iPhone model and iOS version if you can. A screenshot usually saves a round trip.
A product's data is wrong
Send the barcode. The app’s verdict screen also has a "report a data issue" link that fills the barcode in for you.
You disagree with a score
Genuinely welcome. Tell me the ingredient and why. Every rule Optimally applies is published with the research behind it, and I’d rather be corrected than consistent-and-wrong.
Press, partnerships and creators
Same address. Note that no brand can pay for a better score, or for placement — that isn’t a negotiating position, it’s the product.
Billing, refunds or restoring a purchase
Check Support first — most of these are handled by Apple rather than by me, and it’s faster. If it’s still stuck, write.
Privacy requests
Deletion or questions about data. See the Privacy Policy for what’s actually held — it’s very little, and there are no accounts.
What I can’t help with
- Refunds. Apple processes every payment, so refunds go through reportaproblem.apple.com. I have no ability to issue one.
- Medical or dietary advice. I’m not qualified to give it, and Optimally isn’t either. Please talk to a professional.
- Confirming a product is safe for an allergy. Never rely on Optimally or on me for that — read the physical packaging.